Refund policy

RETURNS POLICY

 

Returned Products must conform to our returns policy below.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
  • Footwear and accessories should be returned in the original boxes provided and inside a protective shipping box.
  • If the Product comes with a security tag this should be left on.
  • Hosiery should only be returned if it is unopened and is in its original package;
  • Lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

 

RETURNS PROCESS

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@eneroworld.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@eneroworld.com.

 

DAMAGES AND ISSUES

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, you should inform us as soon as possible via hello@eneroworld.com, giving your name, address and order reference.


 

EXCEPTIONS / NON-RETURNABLE ITEMS


Unfortunately, we cannot accept returns on sale items or gift cards.


 

REFUNDS


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@eneroworld.com.